Shipping Policy

U.S. Shipping

Desvy currently ships within the United States only.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Once your order ships, you will receive a confirmation email with tracking information.

Shipping Time

• United States: 5–8 business days

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Please allow 1–3 business days after your shipment notification for tracking information to become available.

Incorrect Shipping Address

Please make sure your shipping address is accurate before placing your order.

Desvy is not responsible for orders that cannot be delivered due to an incorrect, incomplete, or missing shipping address provided by the customer. If you notice an error after placing your order, contact us immediately. If your order has not yet been shipped, we will do our best to update the address.

Order Marked as Delivered

If your order is marked as Delivered by the shipping carrier but you have not received it:

1. Check around your property and with neighbors or household members.
2. Contact the shipping carrier (USPS, UPS, or FedEx) to report the issue.
3. If the package is confirmed lost or stolen, contact us.

We review each situation individually and may offer a replacement at our discretion. Refunds are generally not available for orders marked as successfully delivered by the shipping carrier.

Shipping Delays

Delivery times are estimates and may be affected by weather, holidays, high shipping volumes, or carrier delays that are beyond our control. We appreciate your patience and understanding.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: desvyshop@gmail.com

Phone: (317) 210-3934